1. Introduction
At I-TIK ("we", "our", "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our websites at i-tik.com and i-tik.se, or when you engage with our services.
This policy is designed to comply with the European Union's General Data Protection Regulation (GDPR), the Saudi Personal Data Protection Law (PDPL), and the UAE Federal Personal Data Protection Law.
2. Who we are
I-TIK is a technology consultancy providing design, engineering, AI, strategy, and social media services to clients in MENA, Sweden, and internationally.
Contact: info@i-tik.se
Websites: i-tik.com · i-tik.se
3. What data we collect
We collect the following types of personal data:
- Contact information — name, email address, phone number, and company name when you submit a contact form, request a quote, or subscribe to our newsletter.
- Communication content — messages, attachments, and other content you share with us via email, contact forms, or project communications.
- Usage data — IP address, browser type, device information, pages visited, time on site, and referral source, collected automatically through cookies and analytics tools.
- Marketing preferences — your consent choices for receiving emails, cookies, and marketing communications.
4. How we use your data
We use your personal data for the following purposes:
- To respond to your inquiries and provide the services you request
- To deliver, manage, and improve our consulting and development services
- To send newsletters and marketing communications (only with your explicit consent)
- To analyze website traffic and improve site performance
- To comply with legal obligations and protect our rights
The legal bases under GDPR are: your consent, performance of a contract, our legitimate interests, and compliance with legal obligations.
5. Cookies and similar technologies
Our websites use cookies to function properly and to help us understand how visitors interact with our content. A cookie is a small text file stored on your device.
Types of cookies we use
- Necessary cookies — required for the site to work (security, language preference, basic functionality). These cannot be turned off.
- Analytics cookies — help us understand how our site is used. Only set with your explicit consent.
- Marketing cookies — used for personalized content and advertising. Only set with your explicit consent.
You can manage your cookie preferences any time using the consent banner that appears on first visit, or by clearing your browser's site data.
6. Who we share your data with
We do not sell your personal data. We share it only with:
- Service providers who help us operate our business (email delivery, analytics, payment processors, hosting). All are bound by data processing agreements.
- Legal authorities when required by law, court order, or to protect our rights and the safety of others.
- Your designated contacts as part of fulfilling a project or engagement.
7. Data retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy:
- Contact form submissions: 2 years from last contact
- Newsletter subscriptions: until you unsubscribe
- Project records: 7 years (for accounting and legal compliance)
- Analytics data: 14 months
8. Your rights
Depending on your location, you have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you
- Correction — request that we correct inaccurate or incomplete data
- Deletion — request that we delete your data ("right to be forgotten")
- Portability — request your data in a structured, machine-readable format
- Objection — object to processing for marketing or legitimate-interest purposes
- Withdraw consent — withdraw consent for any consent-based processing at any time
To exercise any of these rights, email us at info@i-tik.se. We will respond within 30 days. You also have the right to lodge a complaint with a supervisory authority (e.g., the Swedish Authority for Privacy Protection — IMY).
9. International data transfers
As we operate in both the EU (Sweden) and the Gulf region, your data may be transferred between these jurisdictions and to third-country service providers. We ensure all transfers comply with applicable laws and use Standard Contractual Clauses (SCCs) or equivalent safeguards where required.
10. Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS), access controls, regular security audits, and incident response procedures. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
11. Children's privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date at the top. For significant changes, we will provide additional notice such as an email or prominent site notice.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@i-tik.se
Websites: i-tik.com · i-tik.se